Integrated Digital Marketing Solution – The Future of Marketing

According to digital marketing experts only one in five organizations are good in digital marketing. Lack of innovation and dearth of value-added thinking are challenged which organizations need to address and optimizing their digital operations remains a high priority.

The average marketing budget will increase by 6.3 % in 2013 – as per Aberdeen Business review (Aug, 2012). So where will marketing spend this budget in 2013? In most of the cases this can be a tricky question. However the most likely answer is that marketing will spend in whatever’s working. Best in class organizations are setting the pace for establishing consistent, measureable lead management processes, establishing marketing and sales alignment and systematic tracking marketing revenue performances. The need of the hour is expanding the utilization of marketing automation systems. Revenue Performance Management capabilities like a process to define ROI on marketing, cost of customer acquisition, and closed loop reporting which gives marketers ability to optimize lead management processes are being rapidly adopted. More and more companies have began to integrate social media with their demand generation and customer acquisition programs, the trend is that companies use social as a signal for lead scoring and content personalization.

As content marketing capabilities continue to mature, companies need to become more strategic in their implementation of content marketing. They need to align content to the buyer’s journey and measure its impact. Today’s dynamic marketing environments make it certain that marketers need to have much greater control on the content. As digital marketing experts try to understand how to transition to modern content marketing, the data gained from granular metrics is invaluable in a transition that meets the demand generation requirements of the business.

In order to overcome the challenges in managing the overall digital experience, marketers should think about their owned digital channels as a part of a unified marketing system – which is comprised of multiple best of breed digital platforms for web content management, marketing automation, CRM etc. All the platforms and technology should talk to each other as part of an integrated digital solution.

How to leverage an integrated digital solution:

The closed loop engagement cycle is the model used to gain customer understanding:

´ Use analytics and forms to capture behavior and profile

´ Analyze the customer context

´ Package the content to align with the customer context

Use the buying cycle to understand how, when and with what to engage prospects at each step of buying process:

´ Understand your customer’s mindset through the buying cycle journey

´ Determine the target groups within your audience

´ Understand and align the messages with the segment and their objections

´ Implement the multi-channel platforms

Leverage Digital Platforms to achieve multi-channel engagement that aligns with customer expectations and drives acquisition:

´ Leverage the Three Key Digital Platforms (CMS, Marketing Automation and CRM)

´ Integrated the three platforms to get a common view of the customer across all channels

´ Both web CMS and marketing automation enable marketers to define rules that govern what content is displayed in a context

´ Automate the engagement cycle

´ Nurture leads through the buying cycle to the point at which they are ready for sales

´ Deliver leads that are ready to engage with the sales team

Moreover as the dynamic of the digital marketing is continuously evolving, the digital solution must rely on user feedback and data analytics to adjust your message to fit the ever-changing demands of each segment of your target audience.

Business Development Strategies – 4 Stages You Need to Understand

Business Development Strategies are presented here as a measure of how businesses can grow and develop over time. In his book, “Fire, Aim, Ready”, Michael Masterson does a splendid job of explaining the problems, challenges and opportunities connected with each stage of business development.

Stage 1, Starting Out: You have just taken your business from an idea to actively running and developing a positive cash flow. ($0 – $1 million).

Main Problem: You really don’t know what you are doing.

Main Challenge: Making your first profitable sale.

Main Opportunity: Achieving a critical mass of customers.

Stage 2, The fast growth stage: Taking your business from the $1 million level to $2 million a year in profits. ($1 million to $10 million in revenue).

Main Problem: You are breaking even or may even be losing money.

Main Challenge: Creating many additional, profitable products quickly.

Main Opportunity: Increasing cash flow and becoming profitable. Being cost effective is key to profitability.

Stage 3, The adolescent stage: Take your business over the $10 million threshold with profits in the range of $2 million to $5 million. Revenue parameters are from $10 million to $50 million.

Main Problem: Your systems are strained and your customers are noticing.

Main Challenge: Turning chaos into order.

Main Opportunity: Learning how to establish useful protocols and manage processes and procedures.

Stage 4, The Stage of Maturity: Your business has now grown with revenues of $50 million to $100 million or higher.

Main Problem: Sales slow down or even stall.

Main Challenge: Becoming Entrepreneurial again.

Main Opportunity: Getting the business to run itself.

You may find that Business Development Strategies outlined herein may be relevant to you today. You may also find them to be more relevant at another time in your life. It is hoped that you will identify where your business is today and will make plans to deal with the challenges that lie ahead.

5 Powerful Digital Solutions for Bringing That High-Tech Atmosphere to a Business School

Digital technology introduces a myriad of different ways for many kinds of institutions to better communicate with their market as well as streamline their processes, and one of the types of institutions we’ve really seen embrace this is educational institutions. But nowhere is that more apparent and effective than a business or finance school. The reason is because a business school needs to create that high-tech atmosphere so when students and members of the public walk on campus, they instantly feel they are in an environment at the cutting edge of modern business.

So let’s look at 5 different ways we can harness this digital technology to bring that high-tech atmosphere into play.

1. Digital directory

One way to harness that appeal that really capitalizes on the resourcefulness of digital tech is a digital directory. These directories are set up to help people who may not be familiar with the campus find their way around. It shows them where they can find important campus locations or specific faculty members.

And a major benefit of this is it cuts down on the need for wasteful interactions with staff when they are not needed. Time saved is money saved, and that money can be diverted back into making your educational facility as effective as possible.

2. Digital Bulletin Board

Another great cutting edge solution is the digital bulletin board. These can be used to make announcements or display key information. But in the case of a business school, where we are really shooting for that high-tech financial atmosphere while we prepare students for the business world, it pays well to have the bulletin board also display live market data. It all goes toward your institutional “brand.”

3. Recognize Important Figures

Digital Donor Recognition Boards offer an amazing way to highlight key figures in your school’s success and further saturate your school in a high-tech aura. These types of boards can be used to recognize founders, donors, alumni?the choice is really yours. And the interactive nature of these displays allows users to find their own way through the display, as if reading a story about your institution.

4. Program Information

The essence of your school is really learning, isn’t it? And interactive digital signage is also great for displaying program information, where students can take a detailed look at what to expect from certain courses or different academic paths, using touch-tone technology to flip through the options of their choice as if turning the pages of a high-tech catalog. No paper needed…

5. Finance Lab

Finally, a finance lab offers an amazing atmosphere where learning can be brought to the max. A collection of different digital solutions can be used to put together the ultimate business learning environment, bringing your students right into the world they are preparing to enter and putting the world’s most high-tech finance tools right at their fingerprints.

This is really just the tip of the iceberg when it comes to the solutions digital technology can provide for business education facilities.

The Taxonomy of Business Development

What is business development? This is a frequently asked question with as many answers as there are people calling themselves business development professionals. What unifies the discipline of business development is not so much the activities that comprise it, as these are immensely diverse ranging across a myriad of subfields. It is rather the goal or the objective: In one way or another, business development is about implementing business growth opportunities.

Business development involves all tasks and processes concerning both the analytical preparation, monitoring and support of growth opportunities. Of course, growth can be achieved in many ways. There are a plethora of activities, conceptualizations, methodologies, tools, frameworks, models, subfields, and buzzwords employed across industries and geographies when implementing growth opportunities for firms. Thus, it is often difficult to make out what is what with respect to business development.

This paper will discuss and distinguish key concepts of contemporary business development for a more comprehensive and translucent picture of this important yet ambiguous field. A particular interest will be taken into how business development activities differ across company sizes and growth stages, from early-stage startups to fully-grown companies, and the various institutions that can support companies on their paths to growth. Lastly, the value of business development services is discussed from the perspective of small and medium sized enterprises (SMEs).

1. The people of business development

“I do biz dev”, you hear people say frequently. But yes, business development is indeed something that one can do, and the actors of business development are called Business Developers. Business developers can be internal employees hired to identify and expand a company´s business, and their strength lies in their deep insight into the organization they work for. On the other hand, there are external professional service providers, such as management consultants, who leverage their experience from helping other companies develop, identify, and execute growth opportunities. Whether internal or external, individuals of this professional breed are usually generalists by nature with the skills and know-how to collaborate and integrate knowledge and feedback from a company´s functional units such as sales, marketing, R&D, operations, and finance, and in turn synthetize that information into actionable roadmaps, also called business plans. The business plan can be thought of as a formal statement of a set of organizational goals, including the motivations and criteria for why they are attainable, and a plan for reaching the goals. The tools and methods utilized by business developers are countless, yet the objective remains to answer one fundamental question: “How do we make money?”

While business developers work to address how firms can sell more of their products or services and make more money both today and tomorrow, business development activities are typically skewed towards forthcoming business opportunities and strategy. Many sales representatives claim to be business development professionals, but this does not fully capture what business development is. One of the principal activities a business developer does is identify new opportunities. To do so, the business developer must have insight into a range of business related fields, and have access to key information that can allow new parallels to be drawn. First of all, he/she must hold a fundamental understanding of the company in question, stay abreast of industry trends, and monitor the competition. Secondly, but perhaps more importantly, the business developer must be able to take a holistic perspective, use his/her intuition when analyzing results, and show proof of creativity and ingenuity when synthetizing information in order to conclude which next steps the business should take.

Working in business development is an excellent way to develop skills in strategy, negotiations, and managing partner and client relationships. Moreover, the job of a business developer is highly cross functional, as it requires collaboration with various internal and partner-company teams such as sales, engineering, and marketing to ensure that a deal is consummated. Last but not least, if done well, business development can have an incredible impact on the success of a business.

2. The institutions of business development

A common problem facing many firms, regardless of where they are in the company lifecycle, is that they get stuck in the trenches of daily operations, at the cost of conducting business development activities. When strategy and competitive advantage are no longer on top of the agenda, focus is lost and to the detriment of sustainable growth. The balance between running day-to-day operations and continuously developing the business further to hone the competitive advantage a firm holds is indeed difficult to manage. For that reason, there are a multitude of professional service providers in the field of business development. From the birth of ideas to early startups, to small and medium enterprises (SMEs) who seek second stage growth, and all they way to strategy implementation for corporate giants, many institutions exist to support firms in their business development efforts.

There are both niche specialists targeting specific business needs and generalists taking a 360° view of the firm and its strategy and objectives. They come in the form of governmental institutions providing funding and support to entrepreneurs, and private institutions in the form of business angels and venture capitalists, business incubators and seed accelerators, second stage business accelerators, boutique consultancy firms, and large management consulting houses. One way or another, these institutions interact with companies on their growth journey and provide all kinds of resources to support them, including funding and physical work spaces (offices), professional support, advice and mentoring, tools and frameworks, strategy development and operations efficiency, and access to important networks in the business ecosystem.

In the table below a classification of business development institutions are plotted out, based on the various stages in the company life cycle. While there of course exist much overlap between of these fields, it gives an idea of who, how, when and for whom various actors interact with firms on their path to growth.

Business Incubator

The idea of the business incubator is to provide support for the successful development of companies by means of an array of support resources and services, offering a nurturing environment where entrepreneurs can bring their ideas to life. Incubator services often include one or several of the following:

  • Shared office space
  • Marketing assistance
  • Accounting/financial management
  • Access to bank loans, loan funds and guarantee programs
  • Help with presentation skills
  • Business networks and links to strategic partners
  • Access to angel investors, venture capital and debt financing
  • Comprehensive business training programs
  • Advisory boards and mentors
  • Management team identification
  • Technology commercialization assistance
  • Help with regulatory compliance
  • Intellectual property management

The idea is to allow entrepreneurs and start-up teams to focus on their core value proposition and leverage key resources that a growing start-up needs. Incubators often employ a selective screening process assessing the feasibility and workability of the business plan of incubatee prospects before letting hem join the program. While many incubator programs are industry agnostic, 39% of incubators in the United States work only with the high-tech sector. A company spends varying amounts of time in an incubation program depending the type of business and the entrepreneur’s level of business expertise. For example, life science and other firms with R&D cycles require more time in an incubation program service companies. On average, incubator clients spend 33 months in a program.1 Oftentimes, graduation requirements are set by development benchmarks rather than time, such as revenues or number of employees. The successful graduation from a business incubation program typically increases the likelihood that a startup company will stay in business for the long term.

Seed Accelerators / Startup Accelerator Programs

The Seed Accelerator derives much of its characteristics from the business incubator; their services often include pre-seed investments (usually in exchange for equity) and the focus is on business model innovation. In contrast to an incubator, the seed accelerator views the startup period as short, and startups are often supported in cohort batches or ‘classes’ during a seed acceleration program. But accelerators are not considered “protected” nurturing environments, like the business incubator. They bring together entrepreneurs, mentors, and advisors and leave it to the entrepreneurs to figure out how to best take advantage of the opportunity that emerges. Being selected by a seed accelerator often brings notoriety to a firm, and it is a way to quickly create momentum in a startup, as long as the participants have the experience and drive necessary. Often, participants in seed accelerator programs are experienced startup professionals who are accustomed to the process.The assets provided by the seed accelerator come in the form of mentoring, funding and a strong network effect, but there are few or no internal resources, such as back office support functions, internal marketing or legal advisory experts or legal. It is a sink or swim environment.

Second Stage Business Accelerator

Second stage business accelerator services are very different from those of both incubators and seed accelerators. A second stage business accelerator can be thought of a management consulting firm targeting established SMEs looking to boost performance and ensure a continuous and sustainable growth path. Whether young or old, many companies sooner or later plateau in terms of revenue, and the growth bottlenecks vary greatly between organizations. One classic hold-up is the entrepreneur / founder who insists on having a finger in the pie across all decision and actions taken by the company – a sign that the company since long has outgrown the governance structure still in place.

A second stage business acceleration program typically lasts between 3-6 months and it is aimed to assess and improve the entire “business machinery” that a growing organization needs to have in place to succeed. Strategic focus, institutional strengthening, human resource training and financial strategy, are some of the dimensions that a second stage business accelerator may offer. The business accelerator’s emphasis is on accelerated and sustainable growth, and to eliminate organizational, operational, and strategic bottlenecks that prevent the client firm from growing. In essence, a second stage accelerator bears a strong resemblance to traditional management consulting firms, but adjusted to fulfill the needs of SME’s.

Boutique Consulting Firms

Boutique consulting firms offer organizations highly specialized advice that addresses specific problems or aspects of a business. The overall objective is to improve efficiency and increase profits, and the term “boutique” has more to do with the firm’s focus than with its actual size. One firm may consist of a single advisor, while another may have 200+ consultants employed. More specifically, “boutique” most often refers to the niches in which it offers its services. Examples of niches in which boutique consulting firms operate include human resources and staffing, IT, healthcare, business process outsourcing, and accounting. These firms tend to work with private sector companies but also with governmental institutions and nonprofits.

Overall, boutique consulting firms focus on a limited scope of industries, and resolve business issues quicker than large management consulting firms that require more time for a specific project. The solutions that boutique consultants offer also have more immediate impact.

Large Management Consulting Firms

Large management consulting firms offer a more diverse set of services compared to boutique consulting firms and are often international in scope. They target publicly held or large private companies, international conglomerates, international nonprofits, and governmental bodies. Large management consulting firms are able to draw from massive reservoirs of overlapping knowledge and expertise in contrast to the more narrowly focused boutique consulting firms, and can offer a single client support on IT, strategy, operational, human capital, and financial issues. Moreover, they create industry “best practices” by working across a wide range of industries and firms (though it is debatable to what extent such practices are transferable from one organization to another). Yet, management consulting has long been a booming market with numerous players, both large and small, offering their advice to firms.

3. The value of business development services for SMEs

It might be hard to decide if and when to use various business development services. What is the actual value that these services provide? Is it worth the investment in time and money? Given the growth stage in which your company finds itself it can indeed be worthwhile considering employing business development services in one way or another.

Early Stage

If your company is an early startup, the decision for joining an incubator or seed accelerator comes down to your personal confidence in your business model, the strength of your team, your capacity to execute, and not the least your fundraising skills. If you have a credible story, a business that is nicely progressing on its own and access to both finance and the right talent, you are probably just as well off on your own. In fact, entering any of these programs might just become a distraction. These environments can act to divert your attention by lots of related meetings and events with mentors and investors, getting in the way of focusing on your projects. Moreover they can be confusing, having ten mentors provide their own piece of advice; filtering advice can be a daunting task. But if you need help refining your business model or if you are a first-time CEO seeking guidance from proven peers and entrepreneurs, these types of services can be perfect. The likelihood of raising capital is vastly improved through the tight screening process many of these programs employ and the access to a strong investor network that these programs provide access to.

Second Stage

Similarly, if you run a small or medium sized company the determining factor for seeking external help lies more in the assessment of particular needs and issues facing the business and the overall growth ambition of decision makers / the owner. As is often the case, companies reach a certain size and then plateau for months or years, not sure how boost growth and reach the next level. Other companies achieve growth, but then face challenges to manage it as they run into the hurdles of balancing daily operations with business development. Be it a young company recently graduated from an incubator, or an established firm who seek to renew itself, the transformation of an organization into a solid business organization that can make way for sustained growth, involves many challenges:

1. Ensure relevance in the market place

2. Implement a sound governance structure

3. Identify, operate and deliver according to a core competitive advantage,

4. Build the right institutional capabilities and business processes

5. Continuous innovation

These are some of the most common challenges facing small and medium sized companies who seek to the reach to the next level. At this stage in the company life cycle business risk is beginning to decrease and the opportunity for true value creation presents its self, yet the path to that second level can be a long and tricky walk. Using the help from a second stage business accelerator can be one way to overcome these challenges; to (re)establish the entire “business machinery” required to allow growth to take place.

Later Stage

Firms of all sizes will sometimes find that they lack a particular skill or area of expertise, and seek the advice of a specialist. In such instances boutique consultancy firms come in handy to for example support a particular project or give advice on matters related to a specific topic such as law, finance or HR. Larger corporations often make use of larger management consultancy firms to identify existing organizational problems and development of plans for improvement. Management consultants often bring proprietary methodologies or frameworks to guide the identification of problems, and to serve as the basis for recommendations for more effective or efficient ways of performing work tasks. While most large organizations have their own business development staff in-house, external advice is thought to bring a more objective perspective to the table. Moreover, no company can house all expertise internally, thus the advice from external business professionals may at times come in handy.

Concluding Remarks

Just as when buying any service, when contracting for professional business development services it is important to have clear deliverables. A common mistake made by many business developers is to guarantee X% increase in sales or revenue. But we all know that growing a business involves a lot of risk, for which one cannot control. The deliverables should instead be based on activity: actions, engagement, meetings, introductions, opportunities, networks, events etc. Make sure to always discuss details of the engagement process and the scope of the services to be delivered. It is equally important that the paying party commits to the engagement and set out deliverables it needs to comply with. One should bear in mind that outsourced business developers put their relationships on the line to help grow your business and their future is dependent on the success of every client interaction. For that reason it is important for you as a contractor to do your part: come prepared, deliver on your end and be service-minded towards any business developer. Moreover, make sure to match your expectations with the price you pay. If not, the results of the service you are buying will most likely be disappointing.

As we can see, business development comes in many forms and is practiced by a broad set of actors. From the birth of firms through incubators and seed accelerators, to boosting growth for small and medium firms by means of second stage business accelerators, to advising corporate giants through management consulting firms, business development constitute an important element any phase of the company life cycle. Undeniably, business development is a crucial component of a firm’s success – the opportunities forged today will define what the company is doing on tomorrow.

[1, 2] 2006 State of the Business Incubation Industry – National Business Incubation Association (NBIA)